HOW LONG IS PRODUCTION TIME?
Our standard custom jewelry takes an average 10-14 days to produce from time of order. Certain special items can take up to 3 weeks. Please consider this time frame when you place your order. Shipping time will take an additional 2 business days or more based on which shipping option you choose.
HOW DO I CARE FOR MY JEWELRY?
Our personalized jewelry is hand-crafted from precious sterling silver, solid 10k or 14k gold. Pour a small amount of mild soap into lukewarm water and use a small, soft toothbrush to clean your jewelry. Toothbrushes are ideal for cleaning jewelry with intricate details, which can otherwise be difficult to clean. If the dirt is hard to remove, soak the jewelry in clean water.
White and Yellow Gold The purity of gold is measured in karats. Pure gold measures 24 karats but is too soft in this state to be used effectively in jewelry. So it is alloyed with other metals--silver, copper, nickel, and zinc--to increase its strength and durability. Common measurements once the alloy is added are 18 karat (75% gold), 14 karat (58%), and 10 karat (47.7%). In the United States, the legal karat limit for the metal to still be considered gold is 10 karats. A higher karat measurement in gold content indicates a greater value of the jewelry piece.
Rose Gold and Gold Rose gold is also commonly called pink gold. The hue is reached by increasing the amount of copper in the allow mix.
To keep gold shining and scratch-free, avoid contact with chlorine and other harsh chemicals. Do not wear jewelry during rough work and be sure to store it in a fabric-lined jewelry box or pouch. To clean gold jewelry, use warm water, a mild soap, and a soft bristled brush, if needed.
What if I want to make changes to my order?
If we did not start production on your jewelry, we will do our best to accommodate your changes. Please note, certain changes can be subject to higher prices. If you would like to submit a request, use our Contact Us page or email silvernstyle.com@gmail.com
WHY DOES STERLING SILVER CHANGE ITS COLOR OVER TIME?
Sterling Silver is 92.5% pure silver & other 7.5% is an alloy including cooper. Copper can oxidize when in contact with your skin or with the air. Therefore the alloy component can discolor or tarnish, turning your sterling silver brownish or grayish black(oxidize). To keep sterling silver looking great, give it a quick wipe with a cleaning cloth after every wear and stored in an airtight environment if the silver is going to be unworn for an extend period of time. i.e zip-block bag.
WHAT IS RHODIUM PLATED STERLING SILVER?
Rhodium plating is a special process that gives sterling silver jewelry a more vibrant, deep, and rich look to the silver. Simply stated, it looks close to white gold. Rhodium is durable and scratch resistant and rhodium plating on sterling silver jewelry protects it from tarnishing.
Sterling silver jewelry with rhodium plating does not compromise the quality of your sterling silver. In fact, your sterling silver jewelry will stay brighter when treated properly. Rhodium plated jewelry will never deteriorate and will not tarnish until the rhodium plating wears off.
Do you ship INTERNATIONALLY?
Yes, we do. Kindly note that we cannot be held responsible for any custom fees, import duties, taxes, and other local charges added by your country's customs office.
How long does shipping take?
Please allow an additional 5-10 days for delivery of name rings and an additional 3-7 days for delivery of name necklaces, earrings and monogrammed items.
For orders within the U.S., as soon as your order ships, it normally takes 1-3 business days. You can also track it through your shipping confirmation email. Shipping times for international orders vary depending on your shipping method and destination.
** During holiday seasons (October through December), due to high volume, please add a generous grace period to take account for any shipment delays. **
Do I have to create an account if I want to order online?
No. While creating an account allows you to access previous orders, track shipments, create an Address Book and have a faster checkout next time you shop, you may place an order as a "guest" without creating an account. You will still be asked for billing and shipping information, but this will only be used to process your order.
Do you offer engraving?
At this time Silver N Style offers engraving only on select merchandise through our website. For a price quote on specific engraving requests or additional services, please contact us.
MAY I HAVE SOMETHING OTHER THAN names or INITIALS, SUCH AS A CORPORATE LOGO OR SYMBOLs ON PERSONALIZED ITEMs?
If you have special requirements or instructions for personalizing an item, please contact us before placing your order.
WHAT IS A SINGLE PLATE AND DOUBLE PLATE?
Our name plates are made with a single plate of the metal you choose. Double plated simply means we take two single plates and put it together to make it a double plate.
Double plating can be done in ways where it gives it extra thickness, sturdiness and 3D look by leaving a space between the two plates.
What is your return policy?
If you are unsatisfied with your jewelry, we will accept returns within 30 days of purchase in the product’s original condition and packaging with receipt. Once the item is received, your refund minus shipping fees will go back to your original method of payment. Read more about our policies >>